Privacy Policy

Your privacy is important to Nanyang Optical (“us”, “we”, or “our”). This privacy policy is intended to give you confidence in the privacy and security of the personal information you give us.

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via this website. We recommend that you review the privacy policy of any third-party applications or websites that you use.

We are, however, responsible for all personal data collected from users of this website, and/or our mobile application. All personal data collected will be used and processed lawfully while in our possession. 

Collection of personal information

When you use our website and/or mobile application, you may be asked for personally identifiable information, such as your name, address, date of birth, email and phone number. By giving us such information, you consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.


Use of performance data

We may use performance data, including performance statistics, bug fixes and other similar data uploaded to our website. We may use the performance data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing it for any purpose, commercial or otherwise, provided that such performance data is stripped of all personally identifiable information.


Use of personal information

We may use your personal information to process your service requests, provide you access to privileged areas of the website, send you newsletters, personalise your visit to our website as well as use our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please email

The personal data collected may not be used for purpose not covered by this Privacy Policy unless we obtain you consent. We are the sole owner of the personally identifiable information collected on this website and/or mobile application. 


Limiting Use, Disclosure and Retention of personal information

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by us. We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law.

Users may be sent emails and/or push messages and/or notifications on special promotions we hold, and for other communication purposes. You may opt-out of receiving such communications using the setting option located within the mobile application itself. 

We do use tracking technologies to collect information from users of our mobile application, strictly for the purposes of providing users with promotional offers and communication purposes. This information is aggregated for the purposes of marketing, and is not utilised on a personal user level. 

Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled.



Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine if the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies. We accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your computer or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings”. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.



All security on our website is treated seriously. Where applicable, we undertake security steps on our back-end systems that store customer account information to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

Only personnel who are employees of Nanyang Optical or who are authorised by us shall have access to information on our systems. 


Individual Access and Correction

We allowed our users the right to access their personal information. Users can access their personal information by using their respective username and password to gain access to their personal information, which is resident in their personal profile.


Policy changes

While using this website, you accept and agree to the privacy policy. To serve your privacy needs and to adapt to changing legal and industry standards, we will review the policy periodically. We reserve the right, at our sole discretion, to change or update this privacy policy at any time. Any changes will be posted on this website. Do check back regularly to view the latest.