STORE POLICY

Delivery

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We shall deliver the product to you at the place of delivery requested by you in your order and within the time indicated by us at the time of your order. We reserve the right to amend the indicated time frame, shall any circumstances arise that delay the delivery time.

We shall let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

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On delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign. You will need to keep receipt of the delivered product in case of future discussions with us about it.

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All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

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You shall ensure that you are ready for safe receipt of the product without undue delay and at any time reasonably specified by us. If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within three days of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

• Charge you for storage fee and other costs reasonably incurred by us

• No longer make the product available for delivery or collection, and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees)

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It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your requirements. We do not warrant that the products will meet your requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have and, when not, that fitting is subject to imperfections and misspecifications from your side.

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Cancellation

We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

 

Returns

Irrespective of your other rights for faults with the product, you may cancel a contract and return any delivered product to us for any reason at all if you are not happy with it, provided that you must have notified us in writing within 14 days of delivery of the product that you wish to cancel the applicable contract and to return the product at our risk. The notice must be sent in writing to Marketing@nanyang.com.sg.

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Your notice shall be deemed to have been given on the day on which it was sent. Once you are in the possession of the products you are under the duty to retain them and take reasonable care of them. The products must be returned to us in their original condition. Should you want to return the products to us please get in contact via the abovementioned email.

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Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

In the case of a product purchased with gift vouchers or promotional vouchers, we reserve the right to refund any amounts due to you for cancelled and returned products by providing you store credit in the value of the order.

 

Faulty products

We warrant that the product will be delivered undamaged in the quantities ordered; and the product will conform with the manufacturer’s latest published information as set out on the website or in our product material at the time of your order. Minor differences in material, colour, weight, measurements, design and other features might occur to the extent that they are reasonable.

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The product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the website or as on the product itself. It is your responsibility to ensure that you use the product strictly in accordance with those instructions.

We try very hard to deliver products in excellent condition. However, if you tell us that the product is faulty, you agree to keep the product in its current condition available for us (or our agent) to inspect within a reasonable time.

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In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including, you specifying with reasonable detail the way in which it is alleged that the product is damaged or defective; and you providing us with the delivery note number and such other information as we reasonably require.

If you would like us to repair, replace or provide a refund for the product where it did conform to the applicable contract, and we find that the product has any of the following:

• Been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions

• Been involved in any accident or damage caused by an incorrect attempt at modification or repair

• Been dealt with or used contrary to our or the manufacturer’s instructions for the product

• Deteriorated through normal wear and tear

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After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

Vouchers

You may use promotional vouchers as payment for products on the website. If you have a promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the website, we are entitled to close your account and/or require a different means of payment. We assume no liability for the loss, theft or illegibility of promotional vouchers.

Conditions for the redemption of promotional vouchers:

• From time to time we may release promotional vouchers that may be used on the website, which we will send to you by email. Promotional vouchers can only be redeemed on the website

• Promotional vouchers are valid for the specified period stated thereon, can only be redeemed once and cannot be used in conjunction with other promotional vouchers

• Individual brands may be excluded from voucher promotions

• The credit of a promotional voucher cannot be used to pay for products from third parties other than us

• If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you

• The credit of a promotional voucher does not accrue interest nor does it have a cash value

• If the credit of a promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment

 

Limitation of liability

This clause prevails over all other clauses and sets forth our entire liability, and your sole and exclusive remedies, for:

• The performance, non-performance, purported performance or delay in performance of these terms and conditions or a contract or the website (or any part of it or them)

• Otherwise in relation to these terms and conditions or the entering into or performance of these terms and conditions

Nothing in these terms and conditions shall exclude or limit:

• Our liability for fraud, death or personal injury caused by our breach of duty, or any other liability that cannot be excluded or limited by applicable law

• Your statutory rights as a consumer

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We do not warrant and we exclude all liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the website; and we exclude all liability of any kind for the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and you should not rely on any information accessed using the website to make a purchasing decision – you should make your own enquiries before forming your own opinion and taking any action based on any such information.

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We do not accept and hereby exclude any liability for breach of duty other than any such liability arising pursuant to the provisions of these terms and conditions.

We shall have no liability for loss of revenue; loss of actual or anticipated profits; loss of contracts; loss of the use of money; loss of anticipated savings; loss of business; loss of operation time; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; and any indirect or consequential loss.

 

Guarantee and complaints management

We shall perform our obligations under these terms and conditions with reasonable skills and care.

We place great value on our customer satisfaction. You may contact us at any time using the contact details given in these terms and conditions. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.

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In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the order or at least the order number that we assign you in the acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five business days, please make further enquiries. In rare cases your emails may be caught in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.